The happiness advantage in hospital culture

The happiness advantage in hospital culture

By: Leah Worthy

Researcher and bestselling author Shawn Achor has traveled to 48 countries and has worked with over a third of the Fortune 100, spreading a message that may be surprising to some, both in its simplicity and its impact: Positivity leads to success.

In a Harvard Business Review article, Achor says, “People who cultivate a positive mind-set perform better in the face of challenge. I call this the “happiness advantage”—every business outcome shows improvement when the brain is positive.”

Achor tested his theories at Ochner Health System, a large, nonprofit provider in southeast Louisiana. Achor wanted to know if an increase in social support among employees and patients would help the hospital achieve long-term objectives like patient satisfaction and high quality of care.

To do this, he asked 11,000 employees to change their behavior in the hospital. When they walked within 10 feet of another person, they had to make eye contact and smile. When they walked within 5 feet of another person, they had to say hello. Achor calls this “the 10/5 way.”

So what happened at Ochner? The hospital saw an increase in unique patient visits, a 5% increase in patients’ likelihood to recommend the hospital, and improved medical practice provider scores.

Culture is a top concern of many hospital executives today. That’s why we’ve designed our programs to foster positive work environments. The principles of fairness, transparency, participation, and inclusion remain at the core of everything we do.

In our latest case study, Allen Watson, CEO at Maury Regional Hospital, shared that the inclusive and transparent nature of our Call Pay Solution is what made it the perfect choice for his organization, which places a strong focus on hospital culture.

“It just fit very nicely with who we already were,” Watson said. “It was a very positive process. It wasn’t adversarial in any way.”

We believe that culture can be influenced by the way an organization handles its compensation arrangements, and we’ve seen the transformative benefits of positive culture first hand. Since call pay has traditionally been a point of contention, we’ve seen many facilities rife with distrust and agitation. A poor environment can have dire consequences, but Achor’s research suggests that even small changes can have a major impact.

Shawn Achor’s books include The Happiness Advantage, Big Potential, and Before Happiness. He discusses his experiment at Ochsner Health System in his Harvard Business Review article,Positive Intelligence.

 

REQUEST OUR WHITE PAPER

Complete the form below and receive a copy of our latest white paper: Increasing Hosptial Profitablity
Something went wrong. Please check your entries and try again.

Want to Learn More?

Check out these additional resources for the Call Pay Solution®, our three-phase, six-step process that empowers your organization to create a more fair, transparent and sustainable call pay plan.

Community Culture: A Top Physician Concern

Community Culture: A Top Chysician concern By: Leah Worthy A recent Jackson Physician Search survey polled rural physicians and administrators on the factors that influence recruitment. While both parties agreed that compensation is a top influencer, it was their differing opinions that revealed the more interesting insights. For example, administrators…

Building The Ideal Call Committee

Building The Ideal Call Committee By: Kyle Worthy A Physicians’ Call Committee can be a hospital’s inside track to success. The benefits of a committee extend beyond compensation. A committee can encourage physician alignment, enhance culture, and provide a platform for deeper engagement. But when a committee has not been…

Case Study: Hospital CEO finds solution to call budget unpredictability

Case Study: Hospital CEO finds solution to call budget unpredictability By: Kyle Worthy Summary: Predictability in budgeting is everything. But for many hospital administrators, the rising cost of call pay and the constant possibility that yet more specialty groups will come forward asking for call pay makes setting a budget…

Compensation programs in the age of uncertainty

Compensation programs in the age of uncertainty By: Kyle Worthy As we met with physicians over the past few weeks, we noticed that many of them had a common concern: what will happen to their call pay plan if… There is a multitude of uncertainties in healthcare today as more…

maxworth_logo

Compensation Strategies to Attract, Retain and Reward Your Physician Talent.

OUR OFFICE

Charlotte, NC

877-643-7520

800-314-8281

info@maxworthconsulting.com

Office Hours:
M-F 8:00am – 5:00pm EST

Charlotte, NC
P:  877-643-7520
F:  800-314-8281
info@maxworthconsulting.com
M-F: 8AM - 5PM