Call Pay: It’s not just about the money

Call Pay: It's not just about the money

AdobeStock_245620681 [Converted]

Whenever we suggest that call pay isn’t really about the money, the idea is met with skepticism. This is understandable given that on the surface, the money matters quite a bit. Doctors are demanding to be paid more, and many have even refused to take call in the wake of reduced reimbursements. But in our experience, there are typically underlying issues at play that spark agitation around the issue. More often than not, physicians are actually seeking recognition and respect.

 

Revealing underlying issues

 

Our Physicians’ Call Committees are designed to unearth the underlying issues of call pay in order to address them in a collegial environment. For example, in a recent call committee meeting, one member shared that he felt disrespected by his peers and administration. As a result of a disagreement with administration, his specialty group had stopped taking call altogether. Prior to the committee meetings, the rest of the medical staff didn’t seem to understand or care about the situation. During the committee’s discussion of burden, this physician had the opportunity to explain the situation to his peers and how it had impacted his colleagues in his specialty group. There was an overwhelming response from the other physicians, and the committee voted to include his specialty in a higher tier group, which signified a greater burden. The physician stood to express his appreciation to the group for their recognition. His voice had been heard, and it was deeply meaningful to him. After this, there was a shift in attitude in the room. The committee members now understood that their participation in the process would lend itself to a supportive atmosphere, a deeper understanding of the burden of other specialties, and better working relationships among their peers. And all of this occurred before money was ever discussed. 

 

The power of participation

 

This experience illustrated the importance of physician participation. By providing a platform for open and honest discussion, we are able to explore the issues at the heart of call pay. The money is important, but it’s seldom the sole motivating factor. When the deeper issues are addressed up front, the resulting compensation program is more beneficial for all parties involved. To learn more about our Physicians’ Call Committee, download our white paper today.

REQUEST OUR WHITE PAPER:

Complete the form below and receive a copy of our latest white paper, Call Pay Solution: Stabilizing call budgets with a fair and sustainable approach

Something went wrong. Please check your entries and try again.

Want to Learn More?

Roadblocks to Physician Recruitment and Retention: Financing

Roadblocks to Physician Recruitment and Retention Part Three: Financing Non-qualified deferred compensation (NQDC) plans can help hospitals and health systems recruit and retain physicians.    Unfortunately, most healthcare organizations do not fully utilize this tool. In previous posts, we talked about how a lack of thoughtful design and communication can…

Roadblocks to Physician Recruitment and Retention: Communication

Roadblocks to Physician Recruitment and Retention Part Two: Communication A recent Jackson Physician Search survey found that the pandemic has caused an increase in the number of doctors considering early retirement. This trend is expected to exacerbate the physician shortage that’s already placing a strain on the industry.   In…

Roadblocks to Physician Recruitment and Retention: Plan Design

Roadblocks to Physician Recruitment and Retention Part One: Plan Design For most healthcare organizations, physician recruitment and retention has never been more important or more challenging. Many don’t realize that they already have an excellent tool at their disposal: their non-qualified deferred compensation (NQDC) plans.   These plans can distinguish…

Retention plans counteract troubling trends

Retention plans counteract troubling trends A recent Becker’s Hospital Review article outlined 5 compensation trends in healthcare, including the fact that the annual turnover rate in emergency, ICU, and nursing departments has increased during the pandemic, rising from 18% to 30%.    Turnover is expensive, particularly when it comes to…